Job Title: System Administrator Level 2

Client Job ID: TB0659

Location: Maryland (Annapolis Junction)

Contract: Titlebelt

Clearance: TS/SCI w/Poly

Salary Range: $145,000 - $155,000 yearly

 

 

 

 

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Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. 

 

Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

• Manage the daily activities of configuration and operation of IT systems

• Provide assistance to users in accessing and using IT systems

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization, and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

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Required Skills:

• Experience with Devops(Ansible), AWS (terraform)

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Desired Skills

• AWS cloud experience

• Bash, Python, or JavaScript scripting

• Virtual machine support experience

• Apache NiFi

• Grafana or Kibana

• Jenkins

• COTS application hardening

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Nice to Have:

• Familiarity with the following:

1. Knowledge of the Spring Boot framework (not only Java or just Spring experience)

2. Experience with Spring Boot, Spring MVC, Spring Data, Sprint Security, JMS, KAFKA, Java, Oracle, Elasticsearch, Docker, Kubernetes/K8, Maven, Gradle, GitLab, CI/CD.

** All would be nice, but at least a decent subset would be good. **

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YOE Requirement:

• Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.

• Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.

• DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.